Venue Information Page. Official Ticketmaster site (2024)

Venue Information Page. Official Ticketmaster site (1)

1901 W Madison,Chicago, IL 60612

Directions

Coming from the North: Take 90/94 East (Kennedy Expressway) to the Madison St. exit and make a right onto Madison St. Take Madison West. The building will be on your left. Our address is 1901 W Madison St.

Coming from the South: Take 55 North to the Damen/Ashland exit and make a left, go northbound for approximately 7 minutes. The building will be on your right.

-OR-

Take 90/94 West to the Madison St. exit and make a left onto Madison St. Take Madison West. The building will be on your left. Our address is 1901 W Madison St.

Coming from the East: Take Madison St. West from the city. Again, our address is 1901 W. Madison. Coming from the West: Take 290 East (Eisenhower Expressway) to the Damen St. exit. Take Damen Ave. northbound to Madison St. Make a right onto Madison. The building will be on your left.

Specific Area Directions: From Lincoln Park/Lakeview/Wrigley: Take Halsted street Southto Madison Street. Make a right onto Madison. The building will be on your left.

From Comiskey Park: Take Halsted Street North to Madison St. Make a left onto Madsion. The building will be on your left.

From Downtown(Loop): Take Madison St. West from the city. Again, our address is 1901 W Madison.

From OHare Airport: Take 90 East (Kennedy Expressway)toward Chicago. 90 East will merge with 94 East. Continue on 90/94 East to Madison St exit. Take a right onto Madison and proceed west. The building will be on your left.

From Midway Airport: Take Cicero Ave North to 55 (Stevenson Expressway). Take 55 North to 90/94 West. Take 90/94 West (Dan Ryan Expressway which turns into the Kennedy Expressway)to Madison Street. Exit Madison and make a left onto madison. The building will be on your left.

Parking

The United Center has 6,000 spaces in 11 parking lots surrounding the arena. Parking costs are as follows: Cars $27/$29 (Lots C &K).
Buses and Limousines $32 during the week, $30 on weekends.
All prices subject to change.

Box Office Numbers

(312) 455-4500 (312) 455-4509 (TTY)

Box Office Hours

Monday-Friday, 11:00 a.m. until 6:00 p.m.
Saturday, closed if no performance
Sunday, closed if no performance
*Hours subject to change depending on event schedules.

Types of Payment Accepted

The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card.

Will Call

Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event.

E-TICKET /PRINT AT HOME & MOBILE TICKETING
If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry.
Print at Home tickets cannot scanned at the venue from a mobile device.
Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets.
Mobile entry requires a valid QR code.

Accessible Seating

Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call Guest Relations at 312-455-4509 (TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.

General Rules

Cameras are permitted in the arena for sporting events, however, for concerts and family shows, cameras and flash photography are not permitted. Video cameras and other recording devices are not permitted for family shows or concerts, however, they are permitted for sporting events. Video or audio recording of the actual game-in-play is not permitted. Outside food or beverages of any kind are not permitted inside the building. Guests wearing obscene or indecent clothing are not allowed on United Center property. Guest using foul or abusive language or gestures will be escorted from the arena. In accordance with the Chicago Clean Air Act of 2005, the United Center is a smoke-free facility. A designated smoking area is located outside of gate 7 only. Banners, signs, poles and sticks are not permitted inside the United Center. Laser pens and pointers are not permitted. Please remember that the United Center does have a no-readmittance policy. Policies subject to change depending on the nature of the event.

Children Rules

For all concert events, all guests— including children— are required to have a ticket to enter the arena.
For all professional and collegiate sporting events as well as Feld Entertainment family shows, children that are under 36 inches in height do not need a ticket to enter the arena. The adult will be allowed to have one child sit on his/her lap.

Miscellaneous

Doors: Doors to the United Center generally open 1 1/2 hours prior for all sporting events and concerts, and 1 hour prior for family shows such as the circus and ice shows. Luxury Rental Suites: For information on renting one of our 20, 40 or 80 person Luxury Rental Suites or super Suites, please call 312-455-4000. Scoreboard Messages: For information on a scoreboard message during a Chicago Blackhawks game, please call 312-455-7000. For information on a Chicago Bulls game, please call 312-455-4000. Cash Stations: Three Cash Stations are located in the Box Office lobby at section 106, next to Fandemonium at section 116 , and on the 300 Level at section 309. First Aid Stations: First Aid Stations are located at sections 115 and 327. Translators: Translators for a variety of languages are provided through Guest Relations.

Venue Information Page. Official Ticketmaster site (2024)

FAQs

How to use Ticketmaster tickets at venue? ›

How do I find and use my tickets?
  1. Open your Ticketmaster app.
  2. Sign into your My Account.
  3. Tap My Events and find your order.
  4. Tap View Tickets to access your tickets. ...
  5. Present your tickets to get scanned for entry and you're in!

Is there an issue with the Ticketmaster website? ›

User reports indicate no current problems at Ticketmaster.

Why isn't my Ticketmaster working? ›

If you signed on with multiple devices or browsers, sign out from them, clear your browser's history and cookies and then sign into one device again. Don't use large public wifi networks such as those available at a coffee shop or workplace. You can use your carrier's data network instead of a wifi connection.

Where can I find event details on Ticketmaster? ›

For the most up-to-date information on any scheduling changes and refund options, check your event in your online account. You can find a comprehensive list of events with status and scheduling changes on our Event Status Update page.

What is venue presale on Ticketmaster? ›

How do presales work? Presales give fans the opportunity to purchase tickets before the general sale. Depending on the type of presale, you may need to sign up to join the presale or get a code to access the ticket sale. Artist Presale.

Why do concert venues use Ticketmaster? ›

Ticketmaster is "chosen" because most venues are owned and operated by Live Nation, who in turn owns Ticketmaster. Is this a monopoly, and a massive conflict of interest? Yes, and yes. Most acts don't really have the ability to set their own pricing.

Why do I keep getting an error on Ticketmaster? ›

Those errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you're a bot, an automated program trying to scoop up tickets, and we automatically block bots! In most cases, it's only temporary so try again later.

Is there a glitch on Ticketmaster? ›

User reports indicate no current problems at Ticketmaster

Ticketmaster offers tickets to events including concerts and sports venues.

Can I speak to a human at Ticketmaster? ›

We're here to help. For any questions get in touch with us by email, chat or phone. Read the most frequently asked questions: How are ticket prices and fees determined?

Why is Ticketmaster not letting me access tickets? ›

Tickets can sometimes become available to access closer to the event date, so if you're unable to access your tickets 5 days before the event just let us know and we'll advise further. ⚠️Notice - The list below may show events that have had recent schedule changes.

What is the problem with Ticketmaster? ›

Ticketmaster was the subject of several controversies, such as anti-competition claims, deceitful relationships with scalpers, data breach, deceptive pricing, and dynamic pricing. According to consumer organizations, Ticketmaster and Live Nation control over 70% of the primary ticketing and live event venues market.

Why won't Ticketmaster let me on the website? ›

There are a couple of reasons why this may have happened: You were browsing too quickly for our site to catch up. You've disabled the requested browser cookies. A third-party browser plug-in, such as Ghostery or No Script, is preventing Javascript from running.

Why can't I get my Ticketmaster tickets on my phone? ›

For some events, your mobile barcodes may have a delivery delay as an added security feature. If you've booked them more than a week in advance, your mobile tickets should appear in your account around five days before your event. If not, please allow up to 48 hours before the event to get in touch.

Is there a lawsuit against Ticketmaster? ›

Justice Department officials made it clear: This lawsuit isn't about the inconveniences and annoyances Ticketmaster forces on its customers, even those as public as Swift's tour presale; the lawsuit, the government says, is about the overwhelming control Ticketmaster and its parent company Live Nation have over the ...

Do you get a refund if a concert is rained out? ›

Don't take the credit

But California is one of 14 states, Brooks said, that outlaws the practice of offering credits instead of refunds. “If you bought a ticket for an event in California you should be able to get a refund,” Brooks said. And if you are offered a choice, Cole advises people to take the money and run.

Do you have to download Ticketmaster tickets? ›

Once you view it in the Ticketmaster App, your ticket is automatically saved so it's always ready to be scanned, even in offline mode. You can also save your ticket to your phone's mobile wallet before arriving at the event.

When you buy tickets from Ticketmaster How do you get them? ›

Once you've purchased a ticket, getting in the door to your favorite live events should be easy. We offer Event Organizers several ways to deliver tickets to fans, including mobile tickets, will call pickup, print-at-home, and mail. These options are always selected by the Event Organizer.

Can I use Ticketmaster tickets on my phone instead of printing? ›

No need to print or search through your emails - find them in your Ticketmaster account and on the app, or save them to your mobile wallet.

Can you transfer tickets on Ticketmaster to a different venue? ›

Go to your events, select the event you're transferring tickets for, then click Transfer. If you receive a message that the Event Organizer hasn't activated transfer, your tickets aren't eligible for transfer. Select the tickets you'd like to transfer.

References

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